WEBSITE TERMS AND CONDITIONS for www.jocca.co.uk/shop
Please review the following terms and conditions that apply to your general use of and purchase of products from this site. We want our customers to have all the information they need to be confident in buying from us online.
Please be aware that your use of the site constitutes your agreement to these terms. We may from time to time change the terms and conditions that govern your use of the site. By using the site (including any purchases made) following any such change, you are accepting the new terms and conditions.
We reserve the right to change, move, delete or add to the website at any time.
WEB SITE ACCESS
1.1 It is not necessary to register with us in order to use most parts of this Website. [However, particular areas of this Website will only be accessible only if you have registered.]
USE OF WEBSITE
1.2 This Website may be used for your own private purposes and in accordance with these terms of use.
1.3 You may print and download material from this Website provided that you do not modify or reproduce any content without our prior written consent.
SITE UPTIME
1.4 All reasonable measures are taken by us to ensure that this Website is operational al day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in Website down time but we shall not be obliged to provide such notice.
VISITOR PROVIDED MATERIAL
1.6 Any material that a visitor to this Website sends or posts to this Website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.
1.7 When using this website you shall not post or send to or from this Website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.8 [We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.]
LINKS TO AND FROM OTHER WEBSITES
1.9 Throughout this Website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this Website you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this Website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this Website in breach of clause 5.2 you shall indemnify us for any loss or damage suffered to this Website as a result of such linking.
DISCLAIMER
1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and ,or up to date.
1.13 All material contained on this Website is provided without any or warranty of any kind. You use the material on this Website at your own discretion.
LAW AND JURISDICTION
These terms of use are governed by Spanish Law. Any dispute arising in connection with these terms of use shall be subject to the exclusive jurisdiction of the Courts of Spain.
OUR DETAILS:
JOCCA HOME & LIFE
QUALIMAIL, S.L.
C/ Tarraca 12
50197 PLAZA
ZARAGOZA
SPAIN
RETURNS POLICY
If you receive an item that is faulty or incorrect, you must notify us within 7 working days.
We will repair or exchange the product or refund your payment, as appropriate.
You must retain all original packaging, including outer packaging, to use if returning the goods.
If the goods are incorrect you must return them without removing the cellophane wrapper.
Please contact us for a return authorisation code prior to returning any item.
We will not accept returned goods that are not clearly marked with a return authorisation code.
Unless the goods are faulty or incorrect, you will be responsible for the delivery cost and ensuring that the goods arrive back to us in the same condition as when they left our building.
Please use a delivery service that requires a signature.
Personal Hygiene Products
Some manufacturers will apply a security seal to the outside of a box, if this seal is broken the item cannot be re-sold and we will not be accepted by our Returns Dept.
PLEASE NOTE OPENED ITEMS WILL NOT BE REFUNDED DUE TO HYGIENE REASONS AND WILL BE SENT STRAIGHT BACK TO YOU.
If the product returned is not in fully re-saleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item.